Return and Refund Policy

At Zentorix Commerce LTD, we want you to be completely satisfied with your purchase. Whether you are shopping for your pets, upgrading your home and kitchen, beautifying your home and garden, or exploring our beauty collection, we stand behind the quality of our products.

• Return Window: You have 30 days from the date of delivery to request a return or exchange for eligible items.

• Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items (such as opened beauty products or perishable goods) may be exempt from returns due to hygiene and safety reasons.

• Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

• Return Shipping: Customers are responsible for paying for their own shipping costs for returning items unless the item arrived damaged, defective, or incorrect.

If you need assistance with a return or refund, please reach out to our 24/7 support team at support@zentorix.co.uk or call us at +44 7916 692276.